1. Ride in Bliss
  2. Terms and conditions

Ride in Bliss Rules, Cancelation and Waiting Policy

Ride in Bliss Inc. Terms and Conditions

By making a reservation with Ride in Bliss Inc., the client acknowledges and agrees to the following Terms and Conditions.

Payment Policy

Ride in Bliss reserves the right to charge your credit card at the time a reservation is made or at any time prior to service to secure your driver and vehicle.

By submitting a reservation, the client acknowledges and agrees to the total price quoted and all Ride in Bliss Terms and Conditions, including the cancellation and waiting time policies.

The client further agrees not to dispute charges once the service has been rendered or the vehicle has been dispatched, except in cases of proven fraud or billing error.

Cancellation Policy for Sedans, Vans and SUVs

Standard Reservations

Cancellations made less than 19 hours before the scheduled pick-up time for SUVs, Sedans and Toyota Sienna Vans are subject to a 100% charge.

All other vehicle types are subject to a 100% charge if canceled within 48 hours prior to the scheduled pick-up time.

Cancellations made less than 7 days in advance incur a $25 processing fee, in addition to the following cancellation fees:

  • Reservations $450–$750: $50 cancellation fee
  • Reservations $751–$1,499: $100 cancellation fee
  • Reservations $1,500 or more: $150 cancellation fee

All cancellations must be submitted via email to: info@rideinbliss.com

Airport Transportation

Failure to contact Ride in Bliss within 40 minutes of gate arrival for domestic flights, 70 minutes for international flights, or 15 minutes at a non-airport pick-up address will result in a full charge.

Charters, Weddings and Proms for Sedans, Vans and SUVs

Cancellations made less than 7 days before the event will be charged the full reservation amount.

All cancellations must be submitted via email to: info@rideinbliss.com

Waiting Time Policy for Airport Travel for SUVs and Sedans

Ride in Bliss includes a complimentary waiting period to ensure a smooth and stress-free experience.

Residential and Non-Airport Pickups

A 15-minute complimentary waiting time is included for airport and point-to-point services. After this period, waiting time will be charged at $1.50 per minute.

Airport Arrivals

Complimentary waiting time begins once the flight has arrived at the gate:

  • Domestic flights: 40 minutes complimentary
  • International flights: 70 minutes complimentary

After the complimentary waiting period, waiting time will be charged at $1.50 per minute.

Flight Tracking and Client Responsibility

For airport pickups and arrivals, Ride in Bliss monitors incoming flights to adjust for early arrivals or delays, helping ensure your chauffeur is there at the appropriate time.

For trips to the airport and departures, flight tracking is not included. Clients are responsible for monitoring their own flight status and notifying Ride in Bliss of any schedule changes in a timely manner.

If a flight is canceled within one (1) hour of the scheduled pick-up time or at the time of pick-up, the reservation remains fully non-refundable, as the vehicle and chauffeur have already been reserved and dispatched.

Rescheduling Policy for Airport Service

  • Changes, not cancellations, made 5–24 hours before pick-up are subject to a $25 rescheduling fee.
  • Changes made within 5 hours of pick-up are subject to a full charge, and a new reservation must be made if service is still required.
  • For changes between 8:00 p.m. and 6:00 a.m. for early morning pick-ups before 8:00 a.m., the full fare will be charged, and a new reservation must be made.
  • All rescheduling and cancellation requests must be submitted via email.

Waiting Time and Point-to-Point Policy for Sedans, Vans and SUVs

Point-to-point service refers to direct pick-up and drop-off without added stops or extended waiting.

Waiting Time Charges

  • At homes, businesses or hotels: 15 minutes of complimentary waiting time. After that, waiting fees apply at the vehicle’s hourly rate.
  • O’Hare or Midway Airports: 40 minutes for domestic flights and 70 minutes for international flights of complimentary waiting time after actual arrival.

After Complimentary Time

  • Sedan, Toyota Sienna and SUV: $1.50 per minute
  • Mercedes Sprinter Vans and Stretch Limousines: $3.00 per minute

Multiple pick-ups or flights arriving at different terminals may incur an additional stop fee of $25 plus applicable waiting time charges.

Other Fees and Policies

Overnight Premium Fees

  • $45 fee applies for service between 10:00 p.m. and 4:30 a.m.
  • $60 fee applies for service between 11:00 p.m. and 3:00 a.m.
  • If both time windows apply, only the higher applicable fee will be charged.
  • Overnight fees also apply to delayed or rescheduled reservations that fall within these time windows.

Trip Interruption Policy

  • Return trips under 10 minutes each way: $40
  • Repeated round trips: full cost applies to each additional trip
  • Service may be denied if a driver has back-to-back reservations

Extra Stops

  • Up to 5 minutes or 5 blocks: $15 for Sedan/SUV, $35 for Stretch/Sprinter, $80 for Bus
  • Up to 20 minutes or 5 miles: $45 for Sedan/SUV; all others billed at the vehicle’s hourly rate
  • Waiting time beyond 5 minutes at a stop: $1.50 per minute for Sedan/SUV, $3.00 per minute for Stretch/Sprinter, and bus or other vehicles billed hourly

Additional Passengers or Bags

  • Fares may be adjusted if the number of passengers was not reported accurately at the time of booking.
  • 6–9 bags: $25 additional fee
  • 10 or more bags require a Sprinter van
  • Golf or ski bags, up to 2 each: $15
  • Excessive luggage may result in refusal of service with full charge applied.

Cleaning Fees

  • Littering or minor spills: $50 minimum
  • Excessive mess: $150
  • Vomit cleanup: $180 or more, based on detail shop costs

Car Seats

Car seats are available and pre-installed upon request. The client is responsible for verifying secure installation before travel.

Cleaning fee for damage or spills: $60 minimum. Replacement charges apply if the seat is damaged beyond use.

Pets

  • One pet per ride: $25 fee
  • Service animals are exempt
  • Pets must be in an approved carrier with a maximum size of 36 inches
  • Additional cleaning fee: $60 minimum

Beverage Policy

As a courtesy, Ride in Bliss may offer Starbucks beverages with select rides. While we strive to fulfill all requests, we cannot guarantee delivery due to traffic, scheduling, or store availability.

Complimentary beverages are provided at Ride in Bliss’s discretion. If the selected beverage is not complimentary, the cost will be charged to the credit card on file.

Lost Items

Clients are responsible for all personal belongings. Drivers may return lost items for a fee based on availability and scheduling.

No-Show Policy

If a passenger is not present or reachable at the scheduled pick-up time, the full fare plus any applicable waiting charges will be applied.

Delays, Traffic and Weather

Ride in Bliss is not liable for delays caused by weather, traffic, accidents, road conditions or any circumstances beyond our control. Clients are advised to plan accordingly.

Conduct and Liability During Service

  • Alcohol is not permitted in vehicles without a divider, in accordance with Illinois law.
  • Smoking, vaping and chewing tobacco are strictly prohibited in all vehicles.
  • Respectful and safe conduct is expected at all times.
  • Clients are responsible for verifying car seat safety before departure.
  • Ride in Bliss is not responsible for missed flights or delays caused by conditions outside our control.
  • Any damage caused to a vehicle by a client or their guests will be billed accordingly.

Additional Ride in Bliss Terms and Conditions for Large Vehicle Service, 12+ Passengers

By making a reservation with Ride in Bliss Inc., the client agrees to be bound by all terms and conditions set forth in this agreement.

Large Vehicle Service refers to group transportation provided in vehicles designed to accommodate more than twelve (12) passengers, including mini buses, coach buses, trolley services and similar high-capacity vehicles.

Payment Policy

  • Full payment is required no later than 30 days prior to the scheduled service date.
  • A credit card imprint may be obtained at the time of reservation.
  • Clients may be asked to provide a photo ID and a photo of the credit card used.
  • The credit card on file may be charged for overtime, waiting time, additional services, cleaning fees, damage assessments or any other charges incurred during service.
  • If a point-to-point service experiences a delay exceeding 10 minutes, the reservation may convert to hourly billing at the applicable vehicle rate.
  • If service runs beyond the scheduled time, Ride in Bliss reserves the right to charge additional time to the card on file.
  • If a payment is declined and valid payment is not provided, the reservation may be canceled.

Deposit and Refund Policy

  • A reservation is not confirmed until full payment is received.
  • All deposits and payments are non-refundable, except for the 24-hour grace period listed below.

Cancellation Policy

All cancellations must be submitted via email to: info@rideinbliss.com. Phone cancellations are not accepted.

  • Within 24 hours of booking: no charge
  • After 24 hours: $95 processing fee
  • 7–10 days before service: 50% of total fare
  • Less than 7 days before service: 100% of total fare

Reservations Made Within 7 Days of Service

  • 24-hour grace period applies
  • After the 24-hour grace period, the reservation is fully non-refundable

Modifications and Downsizing

  • All changes must be submitted via email.
  • Downsizing vehicle or service duration does not reduce the total contracted amount.

Vehicle Damage and Sanitation

  • The client accepts full financial responsibility for any damage caused to the vehicle.
  • Minimum sanitation fee: $300
  • Additional charges may apply for excessive damage or cleaning.
  • The credit card on file may be charged for any damages.

Smoking and Alcohol Policy

  • Smoking is strictly prohibited. A $150 fee will be charged per violation.
  • Alcohol is prohibited in the presence of minors.
  • Illegal drug use is strictly prohibited.
  • Violations may result in immediate termination of service without refund.

Conduct and Service Termination

  • Ride in Bliss reserves the right to refuse or terminate service if any passenger behaves in an unsafe, aggressive or inappropriate manner.
  • No refund will be issued if service is terminated due to misconduct.

Shuttle Service Coordination

A designated coordinator must be provided for all shuttle services and will serve as the primary contact during service.

Force Majeure and Limitations of Liability

Ride in Bliss is not responsible for delays or service interruptions caused by events beyond its control, including weather, accidents, mechanical issues or government actions.

Lost or Damaged Personal Property

Ride in Bliss is not responsible for loss or damage to personal belongings, including luggage, electronics or valuables.

Liability is limited to the cost of the service provided.