Ride in Bliss Rules, Cancelation and Waiting Policy

CANCELLATION POLICY

Cancelling Airport Transportation

If a reservation is cancelled twenty four (24) hours or less (from the scheduled departure time of the flight), is cancelled on the date of service or if there is no contact between customer and Ride in Bliss within 30 min of a flights arrival at the gate for domestic flights, or within 1 hour of a flights arrival at the gate for international flights, the full charge for the service will be applied to the credit card on file.

If airport reservation is canceled and is not re-scheduled, there will be a $ 25.00 administrative charge applied to the credit card on file.

Cancelling Charters/Weddings/Proms or Point to Point Service

If reservation is canceled three (3) days or less (Weddings and Proms - Five (5) days or less) from the date of original service, there will be a full charge of either (i) the flat rate quoted or (ii) the total minimum number of hours reserved made to the credit card given at time of reservation. Wedding and Prom cancellations must be submitted in writing by certified mail ninety-one (91) days prior to the date of service or within 72hrs of the booking (right of rescission period)  if booking is made inside 91 days before the event takes place.

Waiting times - Point to Point service

We build in a 15 minute grace period from the time of the initial scheduled pick up time in case you are running late. For concerts & sporting events, you do not need to schedule a return pickup time, as your driver will find out what time the event is over however, there is a 30 minute grace period given from the time the event is over in which you must connect with your driver, either informing him/her of your delay and verbally agreeing to pay any waiting fees that may be incurred. If vehicle is still waiting after grace period has expired, there will be a charge of $ 20.00 plus 20% gratuity (on limousines) and $ 40.00 plus 20% gratuity (on SUV Excursions & larger), for every 15 minute period started, beginning from the initial scheduled pickup time.

If legal action is necessary to collect monies due, you will be responsible for all court costs, our attorney fees and the balance due. Also, any damages caused to the vehicle by client or their guests, will result in a minimum charge of $ 100.00 but possibly higher, based on the type and cost of damage. Any person or persons that get sick in a vehicle will also be charged a minimum fee of $ 250.00 (final cost is charged when bill is received from detail shop) to refresh the vehicle.

WAITING TIME AND CHARGES

Trips that do NOT originate from O'Hare or Midway:

The first 10 minutes after your scheduled pickup time are free. Between 10 and 30 minutes there is a waiting time charge applicable which is equal to 1/2 the hourly charter rate (based on the type of vehicle). Beyond 30 minutes, the charge applicable is equal to the full hourly charter rate (based on the type of vehicle).

Trips that originate from O'Hare or Midway airports:

There is a grace period of 30 minutes waiting time from the reported arrival time of the domestic flight and 60 minutes for international flights. After that time is used up, the applicable full hourly charter rate will be charged based on the requested vehicle for each portion of an hour of waiting incurred.

Ride in Bliss Inc. has the right to charge waiting time for domestic flights after a complimentary period of 30 min (60min for International flights). After the complimentary waiting time is over, there will be a charge to the customer's credit card of $1.50 for every additional minute based on the vehicles hourly rate. The additional minute’s fee will be charged to the credit card given at the time of the reservation. There is also a 15 minute grace period given for departures to the airport, from the time of the scheduled pick up. If vehicle is still waiting after the grace period has expired, there is a charge of $20.00 plus gratuity, for every 15 minutes or portion thereof, beginning from the initial scheduled pick up time. Any fees for waiting time over and above the grace period should be paid to the driver at time of service. Drivers make every effort to arrive at your pickup location on time. Each driver has a schedule and they have to be on time for the next customer. The waiting fees, recompense the driver for lost revenue because usually his next trip has to be assigned to a different chauffer.

If airport reservation is canceled and is not re-scheduled, there will be a $ 25.00 administrative charge to the credit card on file. Charters/Weddings/Proms/Point to Point Service - Cancellation Policy If reservation is canceled three (3) days or less (Weddings and Proms - five (5) days or less) from the date of original service; there will be a full charge of either the flat rate quoted or the total minimum hours reserved for the charter. This charge will be processed on the credit card given at time of reservation. Wedding and Prom cancellations must be submitted in writing by certified mail ninety-one (91) days prior to the date of service. With regard to Point to Point service, there is a 15 minute grace period given from the time of the initial scheduled pick up time (for concerts/sporting events - you do not need to schedule a return time, as the drivers do find out what time the event is over - there is a 30 minute grace period given from the time the event is over). If vehicle is still waiting after grace period has expired, there is a charge of $ 20.00 plus 20% gratuity (on limousines) and a $ 40.00 plus 20% gratuity (on SUV Excursions & larger), for every 15 minutes, beginning from the initial scheduled pick up time. If legal action is necessary to collect monies due, you will be responsible for all court costs, our attorney fees and the balance due. Also, any damages caused to the vehicle by client or their guests, will result in a minimum charge of $ 100.00, based on cost of damage. Any person or persons that get sick in a vehicle, will also be charged a minimum fee of $ 250.00 (final cost is charged when bill is received from detail shop).

PICK-UP TIME:

It is every client’s responsibility to set their pick up times according to their needs to get to the airport or other destination on time.  Ride in Bliss is not responsible for missed flights or late arrivals. Driver will always try to get to the destination safely, quickly and on time but sometimes there are situations on the road which we cannot control. Ride in Bliss is not responsible for delays or termination caused by unsafe road conditions (i.e. not salted, accidents, etc.) or unusual heavy volume traffic patterns. Please give yourself and your driver extra time for these unexpected situations. We may give the suggestion but customer should assess their own situation and how much time is needed to arrive on time.

If any change to the existing reservation has to be made, Ride in Bliss should be contacted in a reasonable time before the pick-up via the reservation hotline 847 845 1151.

DURING THE TRIP CUSTOMERS ARE RESPONSIBLE FOR THE FOLLOWING:

For your safety and in order for our chauffeurs to provide the best service for you, please follow our policies.

  1. No alcoholic beverages are allowed in our sedans and SUVs  (vehicles without a cabin divider). This is law in the state of Illinois.
  2. No smoking is allowed in the cars. All vehicles are smoking free.
  3. Orderly conduct during the trip.
  4. Liability: Car seats are installed for convenience only and clients/passengers are responsible for assuring correct and safe installation. Company is not liable in the event of mechanical breakdown and will only be responsible for making up lost time at a mutually agreed date. Not responsible for delays or termination caused by unsafe road conditions (i.e. not salted, accidents, etc.) or unusual heavy volume traffic patterns. Not responsible for early or late arrivals caused by the airlines or passenger flights that are missed, cancelled, diverted, or delayed by any incident.
  5. Keep the car clean. For excessive littering, spilling by children & adults or other accidents in our cars during the trip we reserve the right to charge an extra $40 for cleaning.
  6. Damage to the car. For any damage to the interior or exterior of the car during the trip customers are financially responsible and will be charged for the repair.

LOST ITEMS

At the end of the trip clients are responsible for removing all their luggage and personal items from the car before they leave. Drivers are not responsible for items left in a vehicle after a trip ends.  If a driver or a client realizes later that they left an item in the vehicle the driver may deliver it for a fee. Please be considerate that your driver's personal schedule will be affected by taking time out to return your item to you.

CAR SEATS

Ride in Bliss Inc. provides car seats for the convenience of our clients, the driver will install each car seat to the vehicle; however, each client is 100% responsible for proper installation of each car seat and should inspect it for the necessary safety precautions before they leave their pick-up address.