Ride in Bliss Rules, Cancelation and Waiting Policy

Standard Reservations

Cancellations made less than 19 hours before the scheduled pick-up time for SUVs, Sedans, and Toyota Sienna Vans are subject to a 50% charge. All other vehicle types are subject to a 100% charge if canceled within 48 hours of the scheduled pick-up.

All cancellations made less than 7 days in advance incur a $25 processing fee, in addition to the applicable fees below:

• Reservations $450–$750: $50 cancellation fee
• Reservations $751–$1,499: $100 cancellation fee
• Reservations $1,500 or more: $150 cancellation fee

All cancellations must be submitted via email to: info@rideinbliss.com

Airport Transportation

• For domestic arrivals, failure to contact Ride in Bliss within 40 minutes of gate arrival will result in a full charge.
• For international arrivals, the contact window is 1 hour from gate arrival.
• Failure to be present or reachable within 15 minutes at a non-airport pick-up address will result in a full charge.

Charters, Weddings & Proms

Cancellations made less than 7 days before the event will be charged the full reservation amount.

All cancellations must be submitted via email to: info@rideinbliss.com

Residential & Non-Airport Pick-Ups

A complimentary 15-minute waiting period is included for all point-to-point and airport departure services. After the complimentary period, waiting time is charged at $1.50 per minute.

Airport Arrivals (SUVs & Sedans)

Complimentary waiting time begins once the flight has arrived at the gate:

• Domestic flights: 40 minutes complimentary
• International flights: 70 minutes complimentary

After the complimentary period, waiting time is charged at $1.50 per minute.

Flight Tracking & Client Responsibility

• For airport arrivals, Ride in Bliss monitors incoming flights to ensure your chauffeur arrives at the appropriate time.
• For airport departures, flight tracking is not included. Clients are responsible for monitoring their own flight status and notifying Ride in Bliss of any changes in a timely manner.
• If a flight is canceled within one (1) hour of the scheduled pick-up time, or at the time of pick-up, the reservation is fully non-refundable. The vehicle and chauffeur have already been committed to your service.

Definition

Point-to-point service refers to a direct pick-up and drop-off without added stops or extended waiting periods.

Waiting Time Charges

• Homes, businesses, or hotels: 15 minutes complimentary. After that, waiting fees apply at the vehicle's hourly rate.
• O'Hare or Midway Airports: 40 minutes complimentary (domestic) / 70 minutes complimentary (international), measured from actual arrival time.

After complimentary time expires:

• Sedan, Toyota Sienna, SUV: $1.50/minute
• Mercedes Sprinter Van, Stretch Limousine: $3.00/minute

Multiple pick-ups or flights arriving at different terminals may incur an additional stop fee of $25, plus applicable wait time charges.

Overnight Premium Fees

• $45 fee applies for service between 10:00 p.m. – 4:30 a.m.
• $60 fee applies for service between 11:00 p.m. – 3:00 a.m.

Overnight fees also apply to delayed or postponed reservations that fall within these time windows.

Trip Interruption

• Return trips under 10 minutes each way: $40.
• Repeated round trips: Full cost applies to each additional trip.
• Service may be denied if a driver has back-to-back reservations.

Extra Stops

• Up to 5 minutes or 5 blocks: $15 (Sedan/SUV) | $35 (Stretch/Sprinter) | $80 (Bus)
• Up to 20 minutes or 5 miles: $45 (Sedan/SUV) | All others billed at the vehicle's hourly rate.
• Waiting time at a stop beyond 5 minutes: $1.50/min (Sedan/SUV) | $3.00/min (Stretch/Sprinter) | Bus and others at hourly vehicle rate.

Additional Passengers or Bags

• Fares may be adjusted if the number of passengers was not reported accurately at the time of booking.
• 6–9 bags: $25 additional fee. 10 or more bags requires a Sprinter van.
• Golf or ski bags (up to 2 each): $15.
• Excessive luggage may result in refusal of service with full charge applied.

Cleaning Fees

• Littering or minor spills: $50 minimum.
• Excessive mess: $150.
• Vomit cleanup: $180 or more, based on detail shop costs.

Car Seats

Car seats are available and pre-installed upon request. The client is fully responsible for verifying secure installation before travel.

Cleaning fee for damage or spills: $60 minimum. Replacement charges apply if the seat is damaged beyond use.

Pets

• One pet per ride: $25 fee. Service animals are exempt.
• Pets must be in an approved carrier (maximum 36"). Additional cleaning fee: $60 minimum.

Beverage Policy

As a courtesy, Ride in Bliss offers Starbucks beverages with select rides. While we strive to fulfill all requests, we cannot guarantee delivery due to traffic, scheduling, or store availability. Complimentary beverages are offered at Ride in Bliss's discretion. If the selected beverage is not complimentary, the cost will be charged to the credit card on file.

Lost Items

Clients are solely responsible for all personal belongings. Drivers may return lost items for a fee, subject to availability and scheduling.

No-Show Policy

If a passenger is not present or reachable at the scheduled pick-up time, the full fare plus any applicable waiting charges will be applied.

Delays, Traffic & Weather

Ride in Bliss is not liable for delays caused by weather, traffic, accidents, road conditions, or any circumstances beyond our control. We kindly ask that clients plan accordingly.

Payment Policy

• Full payment is required 30 days prior to the scheduled service date.
• A credit card imprint may be obtained for all reservations. Clients may be asked to provide a photo ID and a photo of the front and back of the card on file.
• The payment method on file may be used for overtime, waiting time, additional services, and cleaning fees.
• If a point-to-point service experiences a delay exceeding 10 minutes, the reservation will convert to hourly billing at the vehicle's hourly rate.
• For hourly reservations that run over the scheduled time, Ride in Bliss reserves the right to charge additional time to the card on file.
• If a payment is declined and valid payment is not provided, the reservation will be canceled.

Deposit & Refund Policy

• Reservations are not confirmed, and vehicles are not guaranteed, until full payment has been received.
• All deposits and payments are non-refundable.
• For weddings and all other events, the remaining balance will be charged 30 days prior to service, unless full payment was already collected at the time of booking.

Cancellations & Modifications

All cancellations and modifications must be submitted in writing via email to info@rideinbliss.com. Phone requests are not accepted. Cancellation fees listed in Part 1 of these Terms apply.

Once a reservation is confirmed, Ride in Bliss cannot guarantee availability for changes due to flight delays, late arrivals, or itinerary adjustments. While we will make every reasonable effort to accommodate our clients, our commitment to all scheduled customers may prevent us from adjusting service times outside of the confirmed reservation.

Vehicle Damage & Sanitation

• The client and/or guarantor is responsible for any damage caused by themselves or their guests.
• A minimum sanitation fee of $300 will be charged for any spills, stains, or bodily fluids resulting from illness or misconduct.
• Ride in Bliss reserves the right to terminate service without refund if any passenger behaves in a disorderly, aggressive, or unsafe manner.

Smoking & Alcohol Policy

• Smoking is strictly prohibited in all vehicles. A $150 fee will be charged per violation.
• If smoking occurs, the driver may pause the trip to allow passengers to smoke outside; repeated violations may result in service termination without refund.
• Illegal drug use is not permitted under any circumstances.
• Alcohol consumption is strictly prohibited in the presence of minors. Violations may result in immediate service termination without refund.